Sony pulls the plug on Cyberpunk 2077, offers refunds

19 Dec, 2020 Reviews 59 0 Comment

In a quick move towards reinstating customer confidence in its brand, Sony Corp. has removed CD Projekt Red’s Cyberpunk 2077 from its online PlayStation Store and will be offering full refunds to customers who had purchased the game post its debut on the 8th of this month.

One of this year’s highly anticipated games, Cybperpunk 2077 was wrought with constant bug issues, disappointing frame rates and average graphics. Rightfully, customers started complaining about these issues and initially, CD Projekt Red had offered full refunds on its own behalf to disgruntled customers. While the developer went on record to accept the quality niggles in the game, it had not provided clarity regarding refunds with console makers Microsoft and Sony. And it is well known that both these companies have stringent refund policies.

Since players on Xbox and PS4 found themselves on the receiving end of most of the quality issues, Sony decided to undertake what can be considered one of the fastest removals after a game launch, in order to spare customers of further trouble, lest it malign its brand name further. This is the first time that Sony has removed an AAA title from its PlayStation Store over quality issues with the game.

When users initially complained about the issues with the game, CD Projekt Red released a statement on December 14th, apologizing for the situation on consoles and also mentioned that they planned to release smaller updates soon and then larger patches would follow, in January and February. They also asked players on PlayStation and Xbox to refund the game if they aren’t happy.

Sony Corp has set up a website where customers can sign up to submit their request for a refund. Once it is confirmed that a customer has purchased the game from the PlayStation Store, the refund process would be carried out. However, this process might be long at the moment as the company is getting flooded with a larger number of requests from unhappy customers.

  • Cyberpunk 2077

    Cyberpunk 2077 is an open-world, action-adventure story set in Night City, a megalopolis obsessed with...

  • PS4

    The PlayStation 4 (officially abbreviated as PS4) is an eighth-generation home video game console developed...

  • Xbox

    Xbox is a gaming console brand developed and owned by Microsoft. The game console is...

Anwesh Koley

POSTS BY Anwesh Koley

Anwesh has been a journalist for more than a decade and has worked across myriad sectors ranging from automotive, power, energy, finance, and SMEs. He is currently responsible for churning out relevant and exciting content for Ultimate Battle News.

Valorant Ranked Queues Re-enabled
11 Feb, 2021 Reviews

Riot re-enables Ranked Queues in Valorant post Settings Bug fix

Riot Games has re-enabled the ranked queues in Valorant as...

COD: Black Ops Cold War patch update
11 Feb, 2021 Reviews

COD: Black Ops Cold War update fixes League Play, Firebase Z issues

COD: Black Ops Cold War has received a new patch...

New Call of Duty game 2021
10 Feb, 2021 Reviews

Activision announces new Call of Duty game coming in 2021

Activision will launch a new Call of Duty game by...

CODM_Shoot House map
8 Feb, 2021 Reviews

Call of Duty: Mobile to get Modern Warfare’s Shoot House map

Call of Duty: Mobile now gets a shoot out map...